How do I contact Hotmail Customer Service?

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[Note: this article is out of date, and has been replaced by: How do I contact MSN Hotmail Customer Service?]

Being a free service, Hotmail's customer serice isn't as extensive, or as immediate, as that of a full featured mail or ISP service you might pay for. But it is there; buried a little, but it's there.

To contact Hotmail Customer Service:

• Log in to Hotmail - ideally with the account you have a question on, but any account will do.
• Click on Help, in the upper right corner of the Hotmail page.
• Click on View other Help suggestions or contact us near the bottom of the left hand side of the resulting page.
• Select Other - Contact MSN Hotmail in the Category drop-down list.
• Fill out the contact form.

I don't know how quickly Hotmail Support responds to messages posted there, but it's the only way in I've found so far.

As far as I can tell they do not have a customer service phone number or any kind of rapid response for their free services.

Good luck!

Related:

• Ask Leo! - I've lost my Hotmail password, can you help get it back?

• Ask Leo! - Are free email services worth it?

• Ask Leo! - Why can't I access HotMail?

• Ask Leo! - How do I resolve my Hotmail email problems?

Article B440 | Posted September 3, 2004