Why can't I access Hotmail?

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Summary: It's apparently common to have trouble accessing Hotmail. Unfortunately there is no clear reason why or even a clear direction to take.

Why can't I access Hotmail?

As I write this I'm receiving many reports of people having problems accessing Hotmail. The typical problem is simply "page not found".

•

To be clear: I don't have an answer. But I at least want people to know that they're not alone. Not everyone is having trouble, but many people are.

I was able to track down this information:

This is from the Contacting Hotmail page.

Like I said, I don't have an answer for you at this time. I don't know of any way to access your mail or contacts until it's fixed. If I find out something, I'll update this article. The best thing you can do is troubleshoot the outage as described above, or contact MSN Hotmail support.

Related:

• Ask Leo! - Are free email services worth it?

• Ask Leo! - How do I contact Hotmail Customer Service?

• Ask Leo! - How do I resolve my Hotmail email problems?




• MSN - Contacting Hotmail

Article 452 | Posted September 19, 2004

To troubleshoot MSN Hotmail outages, please call (1)(650) 964-7200, 10:00 AM - 5:00 PM Pacific Standard Time, Monday through Friday. Note: this is not a customer support line.

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